Mechanical/Building Services Engineer
The Highlights:
The Role:
Elusav Recruitment are seeking Mechanical or Building Services Engineer to join a expanding team in aftersales support. The position involves working with the technical sales and customer service team, consulting engineers, specifiers and expert installers; to support customers with their renewable energy solutions.
Company is one of the world's leading manufacturers of electric heating appliances and is a global leader in the development and delivery of low carbon solutions for space and water heating, cooling, and ventilation. Privately owned, international group headquartered in Ireland.
Job Responsibilities:
- Providing technical support to the sales and aftersales customer service team.
- Process customer support requests in a timely and efficient manner.
- Collaborate closely with 3rd party service engineers to manage customer issues through to resolution.
- Advise and enforce the correct commissioning procedures and communicate all necessary non-conformance to product installers as appropriate.
- Size heating systems based on first principle heat loss, including appliance sizing and radiator sizing.
- Preparation of BCAR documentation and warranty certificates as required.
- Generate reports and maintain accurate records.
- Provide onsite technical support and product training/demonstrations.
- Organising and delivering training for existing and new installers/engineers.
- Support spare part function within the business as required.
- Assist sales team with providing specification documents for products into developers, contractors, architects and specification engineers.
- Attending customer/client meetings and on-site visits as necessary.
Job Requirements:
- Qualification in Electrical /Mechanical /Building Services related discipline.
- Customer focused individual committed to providing high levels of customer service.
- Working knowledge of mechanical & electrical systems with previous experience of heat pumps an advantage.
- Strong problem-solving skills with excellent attention to detail.
- Highly motivated, energetic, and professional with willingness to learn about new products and renewables solutions.
- Strong interpersonal skills, with ability to manage relationships with customers.
- Experience delivering specifications for mechanical and building services, ideally working on the design integration, an advantage.
- Excellent communication, presentation and report writing skills.
- Proficient in Microsoft Office suite.
- Ability to work to tight deadlines.
- Full drivers’ license.
If you would like to learn more about the vacancy, apply now, or contact Stephen O'Brien on stephen@elusav.com or +3536959993.
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